Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which nortique will process refunds for services provided through the website nortique. This policy is designed to ensure transparency and fairness while protecting the legal rights of both the users and nortique.

Scope and Applicability

This policy applies to all users of nortique who purchase services from nortique. By using our services, you agree to the terms outlined in this Refund Policy. This policy is governed by the laws of Latvia (LV).

Definitions

  • Service(s): Refers to the software as a service (SaaS) offerings provided by nortique through nortique.
  • User: Any individual or entity that accesses or uses the services offered by nortique.
  • Refund: The return of funds to the user for services that have been purchased but not utilized or that do not meet the agreed-upon specifications.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • The service was not delivered as described in the service agreement.
  • The user experienced technical issues that were not resolved within a reasonable timeframe.
  • The user cancels their subscription within the first 14 days of the initial purchase.

2. Refund Request Process

To initiate a refund, users must:

  1. Contact nortique via email at [email protected] or by phone at +3712665873075.
  2. Provide the order number and a detailed explanation of the reason for the refund request.
  3. Submit the refund request within the specified eligibility period.

3. Refund Processing Time

Refund requests will be processed within 14 business days from the date of receipt of the request. Users will be notified via email regarding the status of their refund.

4. Non-Refundable Services

The following services are non-refundable:

  • Any services that have been fully utilized or consumed by the user.
  • Subscription fees after the 14-day cancellation period.
  • Custom services or features that were specifically requested by the user.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the timelines specified in this policy.

Limitations and Disclaimers

nortique shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services. The maximum liability of nortique for any claim related to this Refund Policy shall not exceed the amount paid by the user for the service in question.

Data Protection/Security

All refund requests and personal information provided by users will be handled in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

nortique reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on nortique. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: nortique
  • Phone: +3712665873075
  • Email: [email protected]
  • Address: Origo One, Stacijas laukums 2, 7th floor, Office 32, Riga, LV-1050, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Latvia.